Frequently asked questions

racklots.com is India's dedicated B2B liquidation marketplace. We connect manufacturers, distributors, and retailers who have surplus, overstock, or slow-moving inventory (sellers) with verified bulk buyers looking to source goods below market price. Every transaction is documented, GST-compliant, and backed by our escrow payment system.

Any registered Indian business can use racklots.com. Sellers include manufacturers, distributors, importers, and retailers with surplus inventory. Buyers include bulk distributors, regional wholesalers, e-commerce resellers, export houses, and institutional procurement teams. Both buyers and sellers must complete our KYB (Know Your Business) verification before transacting.

Early access partners currently pay zero commission on deals. We are building toward a subscription-based model for full platform access. Early partners who sign up now will be grandfathered into a discounted rate when paid plans launch.

A broker is a middleman — they buy your inventory at a low price and resell it at a higher price, keeping the difference. You have no visibility into what they actually sell it for. On racklots.com, buyers bid directly on your listing. You see every offer in real time, set your own floor price, and keep 100% of the sale price. No hidden markups, no information asymmetry.

racklots.com operates pan-India. Sellers and buyers from any city can list and transact on the platform. We have active buyers across Delhi, Mumbai, Bengaluru, Surat, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, and Ludhiana.

You can sell surplus, overstock, slow-moving, end-of-season, short-dated, packaging-revised, or cancelled-order inventory across all major categories — electronics, FMCG, textiles, automotive parts, pharma, industrial equipment, food and beverage, and general retail merchandise.

Most listings receive offers within 24 hours and close within 48 hours when priced correctly. High-value or complex lots may take 3–5 business days. Our deal support team can help structure and expedite complex transactions.

We recommend setting a floor price at 30–50% of your landed cost, depending on the category and condition. Our platform shows real-time offer activity so you can see how buyers are responding. Read our full pricing guide at racklots.com/blog/how-to-price-surplus-inventory for detailed strategies.

No. You can set a minimum order quantity (MOQ) on your listing. This allows multiple buyers to purchase portions of your inventory. For example, if you have 1,000 units, you can set an MOQ of 100 units and sell to 10 different buyers.

If your listing doesn't receive offers, our team will advise on pricing adjustments, listing improvements, or alternative buyer segments. Listings can be modified at any time. In rare cases, we may connect you with specific buyers from our network directly.

You receive 100% of the agreed sale price (minus any applicable platform fees). Payment is released from escrow within 2–3 business days of delivery confirmation by the buyer.

Once verified, you can browse all active listings filtered by category, location, quantity, condition, and price range. You can also set up alerts for specific categories so you're notified the moment matching inventory is listed.

Yes. For high-value lots, you can request a physical inspection or product samples before committing. For standard lots, sellers provide detailed photos, condition grading, and documentation. Our deal support team can coordinate inspections.

MOQ varies by listing and is set by the seller. Some listings have no minimum — you can buy the full lot or part of it. Others specify a minimum, clearly stated on the listing. You can filter listings by MOQ when browsing.

Once you find a listing you're interested in, you can submit an offer at or above the seller's floor price. You can negotiate terms directly with the seller through our platform messaging. When both parties agree, the deal moves to payment and fulfillment.

Sellers must accurately describe their inventory. If the delivered inventory materially differs from the listing, you can raise a dispute within 48 hours of delivery. Our team will investigate and funds will not be released from escrow until the dispute is resolved.

You need: GST registration certificate, business registration document (incorporation certificate or partnership deed), and the director/owner's PAN and Aadhaar. For large transactions, we may request additional documents.

Standard verification is completed within 24–48 hours of submitting all required documents. Our team manually reviews every application.

Verification protects both buyers and sellers. It ensures you're dealing with legitimate, registered businesses — not fraudulent operators. It also enables GST-compliant invoicing and provides a basis for dispute resolution if needed.

Once a deal is agreed, the buyer deposits the full payment into our secure escrow account. The seller is notified and arranges dispatch. The buyer confirms receipt and inspects the goods. Funds are released to the seller within 2–3 business days of confirmation. This protects both parties — sellers know payment is secured before dispatch, buyers know funds are only released after delivery.

We accept NEFT, RTGS, and IMPS bank transfers. All payments must come from a verified business bank account matching your KYB documents.

Buyers must deposit escrow funds before the seller is instructed to dispatch. If a buyer accepts a deal but doesn't fund escrow within 24 hours, the deal is cancelled and the listing is re-opened. Repeat non-payment results in account suspension.

Logistics terms are negotiated between buyer and seller on each deal. Some sellers offer delivery to the buyer's warehouse (freight included or additional). Others require buyer pickup. Logistics details and costs are clearly specified in each listing so buyers can factor them into offers.

We are building partnerships with logistics providers for integrated shipping. In the meantime, our deal support team can recommend trusted logistics partners for specific routes and cargo types on request.

Yes. Every transaction on racklots.com generates a GST-compliant tax invoice from the seller. You can claim full input tax credit on all purchases. We also provide complete transaction records for your accounting team.

GST rates depend on the HSN code of the specific product being transacted — the same rates that apply to regular sale of that product category. The seller is responsible for applying the correct HSN code and GST rate on the invoice.

No. GST registration is mandatory for all buyers and sellers on racklots.com. This is a core part of our verification process and ensures full compliance for all transactions.